AAA Travel

150 Capital Dr.
West Springfield, MA
(800) 622-9211

and various locations

www.aaa.com

It might be easy to research your travel plans on line, but nothing beats the personal touch, says Joseph Falzone, AAA's vice president for travel services. Customers come to AAA for its staff's expertise and the individual attention they get as they plan their travels. The agents do extensive research and often travel to the destinations their customers are considering—although, says Falzone, "that sounds more glamorous than it is."