Florence Savings Bank

85 Main St.
Florence, MA
(413) 586-1300

and various locations

www.florencesavings.com

In an era of endless bank mergers, FSB is a bright spot of stability with a 135-year history in the Valley. FSB's focus on customer service, says Senior Vice President Sharon Rogalski, means everything from maintaining adequate staffing levels in its nine branches to making sure phone calls are answered by a real person, not an automated voice system, to supporting local organizations through its Customer Choice Community Grant program. "We offer all the benefits and services of a large bank, but with a personal touch," she says.