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Hotel Northampton

36 King St.
Northampton, MA
(413) 584-3100
At the Hotel Northampton, says Michael Kolesar, director of sales and marketing, the focus is on hospitality, from the bellman who greets visitors to front-desk staff who remember guests from visit to visit. "People are looking for a historic experience when they travel," he says, explaining the appeal of the 1927 hotel. "They're looking outside the brand box."
Also won: 2nd place Sunday brunch
2nd: Sheraton Hotels & Resorts
One Monarch Place
Springfield, MA
(413) 781-1010

Various locations
3rd: Marriott-Springfield
2 Boland Way
Springfield, MA
(413) 781-7111
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